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Item 4.1 - Approval of Classification Specs & Salary Range; Human Resources & Finance DirectorOF PaW ` City of Poway COUNCIL AGENDA REPORT cam' IN THE APPROVED APPROVED AS AMENDED (SEE MINUTES) DENIED REMOVED CONTINUED RESOLUTION NO. DATE: January 10, 2017 TO: Honorable Mayor and Members of the City Council FROM: Tina White, City Manager CONTACT: Wendy Kaserman, Assistant City Manager= v� (858) 668-4413 or wkaserman(c-poway.org SUBJECT: Approval of Classification Specification and Salary Range for Human Resources Director and a Revised Classification Specification Changing the Administrative Services Director to Finance Director Summary: Staff is seeking City Council approval to establish a new Human Resources/Risk Management Director classification and approve the proposed salary range for the position. Additionally, staff is seeking City Council approval of the revised classification specification changing the Administrative Services Director to Finance Director with a corresponding change in duties. Recommended Action: It is recommended that the City Council amend the City's classification system by adding the Human Resources/Risk Management Director classification, adopt the recommended classification specification, and approve the proposed salary range of 85.5 with an annual salary of $125,712-$152,804. Staff also recommends the City Council approve the revised classification specification, retitling the Administrative Services Director position to Finance Director. Discussion: The Administrative Services Department is comprised of several divisions including Human Resources, Finance, Information Technology, and Customer Services. The department also encompasses risk management, general support services, and capital replacement. It has been challenging in recent years to fill the Administrative Services Director position and the City has experienced significant turnover in the position. Currently, the position is vacant due to the promotion of the former director to Assistant City Manager in September 2016. After working with a recruiter to conduct a national search, the City has been unable to find to the ideal candidate with satisfactory experience in the two core department functions of Human Resources and Finance. While disappointing, this has provided an opportunity to reevaluate the position and assess whether the department structure is truly sustainable and whether it meets the organization's needs. 1 of 12 January 10, 2017 Item #4.1 ■ O E■ Classification Specification/Salary Range for HR Director and Revised Classification Specification changing Administrative Services Director to Finance Director January 10, 2017 Page 2 In assessing the Administrative Services Director position, staff considered the needs of the organization (a deep breadth of knowledge in human resources, labor relations, and risk management, as well as municipal finance and budgeting and information technology) and the challenges the City has faced in recruiting and retaining qualified candidates for the position. Staff also consulted with a professional public sector recruiter about the City's ability to attract highly qualified candidates for the position. It is staff's recommendation that the City create a stand-alone Human Resources/Risk Management Department and a separate Finance Department in place of the combined Administrative Services Department. A survey of these responsibilities in other cities indicates that some cities use the combined Administrative Services approach, while other cities have separate departments as staff is recommending. With this reorganization, staff is recommending the City Council approve a new Human Resources/Risk Management Director classification with a proposed salary range of 85.5. Staff is also proposing the Administrative Services Director classification be retitled to Finance Director and the class specification be amended to reflect the corresponding change in duties. The proposed salary range for the Human Resources/Risk Management Director reflects a competitive salary that is approximately 5% lower than that of the Finance Director, reflecting the fact that the Finance Director will have more varied oversight responsibilities including Finance, Information Technology, and Customer Services (including water rates). From a succession planning perspective, this is an opportune time to make this change because the Administrative Services Director position is vacant and the Assistant Director of Administrative Services and the Finance Manager have both expressed plans to retire toward the end of calendar year 2017. Creating a separate Finance Department with a Finance Director position should also yield stronger director candidates when a recruitment becomes necessary in the future. Should the City Council approve staffs recommendation, the incumbent Assistant Director of Administrative Services would assume the Finance Director responsibilities until his retirement, at which point the Assistant Director classification would be eliminated. The Assistant City Manager will continue to perform the Human Resources Director responsibilities, in addition to her other duties, until the new position is filled. Upon Council's approval of the Human Resources/Risk Management Director classification, the City will work with the recruiter to immediately begin recruiting for the position. We anticipate having the position filled within 2-3 months. Environmental Review: This action is not subject to CEQA. 2 of 12 January 10, 2017 Item #4.1 Classification Specification/Salary Range for HR Director and Revised Classification Specification changing Administrative Services Director to Finance Director January 10, 2017 Page 3 Fiscal Impact: The long-term net fiscal impact of dividing the Administrative Services Department functions into two departments and establishing a new Human Resources/Risk Management Director and department is relatively low after factoring in elimination of the Assistant Director of Administrative Services position when the incumbent retires. It is essentially the pay and benefits differential between the Assistant Director position and the Director position. Staff projects an annual increase of approximately $23,700 in salary and benefits, which is allocated across all funds (General, Water and Sewer). Public Notification: None required. This classification is non -represented. Attachments: A. Human Resources/Risk Management Director Classification Specification B. Finance Director Classification Specification Reviewed/Approved By: Wendy K erman Assistant City Manager Reviewed By: Morgan Foley City Attorney Approved By: Tina M. White City Manager 3 of 12 January 10, 2017 Item #4.1 OF POIYr�y AT -WILL CLASSIFICATION TSF C^IN THE C�J�� FLSA: EXEMPT DIRECTOR OF HUMAN RESOURCES/RISK MANAGEMENT nRFiNITION Under administrative direction, plans, organizes, manages, and provides administrative direction and oversight for all functions and activities of the Human Resources/Risk Management Department, including labor relations and negotiations, safety and risk managment, recruitment and selection, classification, compensation, training, employee and organizatiosial development, benefit administration, records management, employee relations, and workers' 'on; coordinates assigned activities with other City departments, officials, outside agencies, and the public; fosters cooperative working relationships among City departments and labor associations; provides highly responsible and complex professional assistance to the Assistant City Ma and City Manager in areas of expertise; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives administrative direction from .tl Assistant City ger or assigned supervisor. The work provides for a wide variety of independent decision-making,: within legal and general policy and regulatory guidelines. Exercise direct and feral supervision over signed staff. CLASS CHARACTERLS This is a Department hector classification that oversees, directs, and participates in all activities of the Human Resources/Risk Management Departme* including short- and long-term planning and development and administration. This class provides assistance to the Assistant City Manager and City Manager in a variety of administrative, coordinative, analytical, and liaison capacities. Successful performance of the work requires knowledge of public policy, municipal functions and activities, including the role of an elected City Council, and the ability to develop, oversee, and implement projects and programs in a variety of Vis. Responsibilities include coordinating the activities of the department with those of other departments, outside agencies, and labor associations, and managing and overseeing the complex and varied functions of the department. The incumbent is accountable for accomplishing departmental planning and operational goals and objectives and for furthering City goals and objectives within general policy guidelines. EXAMPLES OF ESSENTIAL FUNCTIONS (Illustrative Only) Management reserves the rigs to add, modem, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. ➢ Assumes full management responsibility for all Human Resources/Risk Management Department services and programs. ➢ Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, regulations and work standards for the department; establishes, within City policy, appropriate budget, service, and staffing levels. ➢ Directs, coordinates, and supervises the administration of the City classification and salary plan, recruitment, examination, selection, employee training and development, employee discipline/grievance, workers' compensation, liability and loss prevention, safety and benefit programs. 4 of 12 Attachment A January 10, 2017 Item #4.1 Director of Human Resources/Risk Management Page 2 of 5 ➢ Administers and coordinates all phases of employee relations; serves as Chief Negotiator for the City's labor negotiating team; oversees the conduct of surveys and the collection and analysis of data to prepare for negotiations; develops contract language and implements contract changes; interprets and administers employee contracts throughout the duration of the agreements. ➢ Develops, revises, and implements procedures and policies to meet requirements of City departments, ordinances and state and federal laws. ➢ Manages and participates in the development and administration of the department's annual budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary. ➢ Negotiates with the JPIA and the City's third party administrators and makes recommendations related to insurance and risk in all areas of municipal liability, makers' compensation, and property and casualty. ➢ Administers and coordinates the City's benefit plans, inchading health, dental, vision, life and long- term disability insurance. ➢ Coordinate with the Finance Department on issues related to payroll administration and compliance with state and federal regulations including but not limited to the Fair Labor Standards Act, the Affordable Care Act, PERS, and PARS. ➢ Selects, trains, motivates, and directs department personnel; evaluates and reviews work for acceptability and conformance with department standards, inc4uding program and project priorities and performance evaluations; works with employees on perfwmance issues, i ments discipline and termination procedures; responds to staff questions and kerns. ➢ Supervises the analysis of City training needs and the € evelopment and evaluation of training programs related to employee development and safety. ➢ Contributes to the overall quality of ` the department's service by developing, reviewing, and implementing policies and procedures to meet legal requirements and City needs; continuously monitors and evaluals the eftkiency and effectiveness of service delivery methods and procedures; assesses and monitors the distriion of work, sit systems, and internal reporting relationships; identifies opportunities for improvement; direct the implementation of change. ➢ Oversees risk manag ; ensures compliance with applicable Federal and State laws, regulations, municipal wd other codes and .ordinances; provides for the training of staff in risk management practices and procedures. ➢ Repots the department to otx City departs, elected officials, and outside agencies; explains and interprets departmental program, policies, and activities; negotiates and resolves significant and contra�ial issues. ➢ Participates on and makes presentations to the City Council and a variety of boards and commissions; attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of human resources and risk management and other services as they relate to the area of assignment. ➢ Maintains and directs the maintenance of working and official departmental files. ➢ Monitors changes in laws, regulations, and technology relating to Human Resources, workers' compensation, safety, and risk management matters that may affect City or departmental operations; implements policy and procedural changes as required. ➢ Prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned by the Assistant City Manager or City Manager. ➢ Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations. ➢ Attendance and punctuality that is observant of scheduled hours on a regular basis. ➢ Performs other duties as assigned. 5 of 12 January 10, 2017 Item #4.1 Director of Human Resources/Risk Management Page 3 of 5 QUALIFICATIONS Knowledge of: ➢ Advanced principles and practices utilized in public sector personnel administration including in the areas of recruitment, selection, equal employment opportunity and employee orientation; job analysis and classification; compensation and benefit analysis and administration; employee relations, including the interpretation of laws, regulations, policies and procedures. ➢ Administrative principles and practices, including strategic planning, goal setting, program development, implementation, and evaluation, and supervision of staff, either directly or through subordinate levels of supervision. ➢ Federal, state, and local government agency policies, procedures, and laws affecting municipal personnel administration. ➢ City-wide administrative practices, and general principles of risk management related to the functions of the assigned area. ➢ Labor management negotiating techniques and applicable federal and state laws ➢ Principles, practices, standards and methods of risk management to include property, casualty and liability insurance, employee benefits, workers' cnnpensation and loss cow. ➢ Principles and practices of safety and liability program development and implantation. ➢ Organizational and management practices as appilied to the analysis and evaluation of projects, programs, policies, procedures, and operational needy principles and practices of municipal government administration. ➢ Principles and practices of employee supervision, including irk planning, assignment, review and evaluation, and the training of staff in work procedures. ➢ Methods and techniques for the development of presentations, >contract negotiations, business correspondence, and infimmation distribution; reset and reporting methods, techniques, and procedures. ➢ Recordkeeping primes and procedures. ➢ Modern office practices, methods, and computer equipment and applications related to the work. ➢ English usage, grammar, spelling, vocabuLary, and punctuation. ➢ Techniques for emotively representing the City in contacts with governmental agencies, labor associations, community groups, and various business, professional, educational, regulatory, and legisla ive organizatiorm ➢ Techniques for providing a high level of customer service by effectively dealing with the public, vendors, factors and City staff. Ability to: ➢ Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas. ➢ Provide administrative and professional leadership and direction for the department and the City. ➢ Interpret, apply, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations in the assigned program areas. ➢ Plan, organize, direct, and coordinate the work of management, supervisory, professional, and technical personnel; delegate authority and responsibility. ➢ Analyze issues, identify alternative solutions, and project consequences of proposed actions and implement recommendations. ➢ Select, train, motivate, and evaluate the work of staff and train staff in work procedures. ➢ Negotiate various contracts including labor agreements, insurance coverage, medical care and workers' compensation claims management. ➢ Exercise independent judgement in review and resolution of employee grievances in accordance with labor agreements and the City's personnel rules and regulations. 6 of 12 January 10, 2017 Item #4.1 Director of Human Resources/Risk Management Page 4 of 5 ➢ Elicit support for new personnel programs from other members of the management team and direct their effective implementation. ➢ Research, analyze, and evaluate new service delivery methods, procedures, and techniques. ➢ Effectively administer special projects with contractual agreements and ensure compliance with stipulations. ➢ Conduct effective negotiations and effectively represent the City and the department in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations. ➢ Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. ➢ Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. ➢ Direct the establishment and maintenance of a variety of filia& recordkeeping, and tracking systems. ➢ Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines, ➢ Operate modern office equipment including computer equipment and specialized software applications programs. ➢ Use English effectively to communicate in perms, aver the telephone, and in writing. ➢ Use tact, initiative, prudence, and independent judgment within general per, procedural, and legal guidelines. ➢ Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. Experience: Ten years of increasingly responsible experience in human resources management, including at least three years of administrative experiesm in workers' compensation and risk management. Education/Training: A Bachelor's ,Degree or equivalent 'abecation (i.e., minimum completed California units = 120 semester/1 from an edited educational institution with major coursework in personnel administration, business'administration, public administration, or a related field. Licenses aad Certifications: ➢ Valid Califon class C driver's license with satisfactory driving record. PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, to inspect City development sites, to operate a motor vehicle, and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, cant', push and pull materials and objects weighing up to 25 pounds. 7 of 12 January 10, 2017 Item #4.1 Director of Human Resources/Risk Management Page 5 of 5 ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. December 2016 8 of 12 January 10, 2017 Item #4.1 Gltl OF POjygy AT -WILL CLASSIFICATION FLSA: EXEMPT T� 4. IN^ THE Co DIRECTOR OF FINANCE DEFINITION Under administrative direction, plans, organizes, manages, and provides administrative direction and oversight for all functions and activities of the Finance Department, including finance, treasury, accounting, billing, customer services, purchasing and contract services, and information technology; directs and administers the fiscal operations and activities of the City, which include investments, financial transaction processing, recordkeeping and reporting, and_payroll; coordinates the production and the administration of the City's budget; coordinates assigned activities with other City departments, officials, outside agencies, and the public; fosters cooperative eking relationships among City departments and with intergovernmental and regulatory agencies and nous public and private groups; provides highly responsible and complex professional assistance to the Assistant City Manager and City Manager in areas of expertise; and performs related irk as required. SUPERVISION RECEIVED AND EXERCISED Receives administrative direction from the Assistant City Manager or assigned supervisor. The work provides for a wide variety of independent decision-making, within legal and general policy and regulatory guidelines. Exercise direct and feral supervision over assigned staff. CLASS CHARACTERISTK This is a Department Victor classification that oversees, directs, and participates in all activities of the Finance Department, including short- and long-term planning and development and administration. This class provides assistance to the Assistant City Manages and City Manager in a variety of administrative, coordinative, analyfical, and firaison capacitie&SuccessfW performance of the work requires knowledge of public policy, municipal functions and activity, including the role of an elected City Council, and the ability t4 develop, oversee, and implant projects and programs in a variety of areas. Responsibilities include coordinating the actives of the department with those of other departments and outside agencies and managing and overseeing the complex and varied functions of the department. The incumbent is accountable for accomplishing departmental planning and operational goals and objectives and for furthering City gormand objectives within general policy guidelines. EXAMPLES OF ESSENTIAL FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of d f "erent positions and to make reasonably accommodations so that qualified employees can perform the essential functions of the job. ➢ Assumes full management responsibility for all Finance Department programs, facilities, services, and activities, including finance, treasury, accounting, billing, customer services, purchasing and contract services, and information technology. ➢ Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the department; establishes, within City policy, appropriate budget, service, and staffing levels. ➢ Manages and participates in the development and administration of the department's annual budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary. ➢ Selects, trains, motivates, and directs department personnel; evaluates and reviews work for acceptability and conformance with department standards, including program and project priorities 9 of 12 Attachment B January 10, 2017 Item #4.1 Director of Finance Page 2 of 4 and performance evaluations; works with employees on performance issues in coordination with Human Resources; implements discipline and termination procedures; responds to staff questions and concerns. ➢ Contributes to the overall quality of the department's service by developing, reviewing, and implementing policies and procedures to meet legal requirements and City needs; continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems, and internal reporting relationships; identifies opportunities for improvement; directs the implementation of change. ➢ Coordinates the administration of the annual budget for the entire City, provides for financial forecasting and planning; tracks the adopted budget and prepares periodic budget reviews for submission to City departments. ➢ Establishes the City's central budgeting, accounting, and financial reporting practices; evaluates accounting procedures and financial controls; responds toandimplements audit recommendations; acts as a resource for the Budget Review Committee. ➢ Manages the City's investment portfolio; ensures that investments meet the City's policy guidelines and that adequate cash is available to meet obligations; prepares periodic reports regarding investments to the City Council. ➢ Manages revenue collection programs including tax assessments, subventions, license or user fees, and other sources. ➢ Oversees all activities related to the City's accounting fust, including the accounting system, payroll, accounts payable, processing and issuance of checks d warrants, and cash receipts. ➢ Oversees the Information TechnoloU bion, including the purchase and implementation of new computer hardware and software, the management of all colter servers, and ensuring the security of the City's IT system. ➢ Oversees all customer services functions and transactions, including billing for water and sewer services, establishing rates , as vxll as billing policies and procedures. ➢ Oversees the development of consultant requests for proper for professional services and the advertising and bid processes; evaluates propos and recommends project award; coordinates with legal counsel to determine City nes and requirements for contractual services; negotiates contracts and agree ts and administers after award. ➢ Represents the depairtment to other City departments, elected officials, and outside agencies; explains and interprets deparinwatal pros, policies, and activities; negotiates and resolves significant and controversial issues. ➢ Participates on and makes presentations to the City Council and a variety of boards and commissions; attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of dance and other services as they relate to the area of assignment. ➢ Maintains and directs the maintenance of working and official departmental files. ➢ Monitors changes in laws, regulations, and technology that may affect City or departmental operations; implemeirt.spolicy and procedural changes as required. ➢ Prepares, reviews, and pmts staff reports, various management and information updates, and reports on special projects as assigned by the City Manager. ➢ Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations. ➢ Performs other duties as assigned. 10 of 12 January 10, 2017 Item #4.1 Director of Finance Page 3 of 4 QUALIFICATIONS Knowledge of: ➢ Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff, either directly or through subordinate levels of supervision. ➢ Applicable Federal, State, and local laws, codes, and regulations. ➢ Public agency budgetary, contract administration, City-wide administrative practices related to the functions of the assigned area. ➢ Organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs; principles and practices of municipal government administration. ➢ Principles and practices of governmental accounting, public f»ce administration and budgeting, auditing, reconciliation; federal and state regulations and guides as they pertain to municipal finance; municipal taxation and revenue manager. ➢ Basic terminology, methods, techniques and prices of the operation and maintenance of network and personal computer hardware and software, including word processing, spmadsheet, database, and graphics applications. ➢ Principles and practices of employee supervision, including work planning, assent, review and evaluation, and the training of staff in work procedures. ➢ Methods and techniques for the development of predations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures. ➢ Recordkeeping principles and procedures. ➢ Modern office practices, medKods, and computer equiprocat and applications related to the work. ➢ English usage, grammar, spelling, vocabulary, and punctuation - )o Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. ➢ Techniques for providing a high lel of custonner service by effectively dealing with the public, vendors, contractorsand City staff. Ability to: WNWT ➢ Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas. ➢ Provide administrative and professional leadership and direction for the department and the City. ➢ Prepare and administer large and complex budgets; allocate limited resources in a cost effective manner. ➢ Interpret, apply, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations. ➢ Plan, organize, direct, and coordinate the work of management, supervisory, professional, and technical personnel; delegate authority and responsibility. ➢ Select, train, motivate, and evaluate the work of staff and train staff in work procedures. ➢ Research, analyze, and evaluate new service delivery methods, procedures, and techniques. ➢ Effectively administer special projects with contractual agreements and ensure compliance with stipulations; effectively administer a variety of administrative services programs and administrative activities. ➢ Conduct effective negotiations and effectively represent the City and the department in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations. ➢ Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. 11 of 12 January 10, 2017 Item #4.1 Director of Finance Page 4 of 4 ➢ Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. ➢ Direct the establishment and maintenance of a variety of filing, recordkeeping, and tracking systems. ➢ Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. ➢ Operate modern office equipment including computer equipment and specialized software applications programs. ➢ Use English effectively to communicate in person, over the telephone, and in writing. ➢ Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. ➢ Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. Experience: Ten years of responsible experience in public adminiAration, finance, or accounting with five years of supervisory, management, and/or administrative experience. Education/Training: A Bachelor's Degree or equivalent education (i.e., minimum completed California units = 120 semester/180 quarter) from an accredited educational institutimn with major coursework in business or public administration, accounting, finance, or a related field. Licenses and Certifications: ➢ Valid California clams C driver's license with satisfactory driving record. PHYSICAL DEMANDS Must possessroobility to work in a< standard offn a setting and use standard office equipment, including a compuW, to inspect City development sites, to operate a motor vehicle, and to visit various City and meeting Fes; vision to reel printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, entre and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push and pull materials and objects weighing up to 25 pounds. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. December 2016 12 of 12 January 10, 2017 Item #4.1