Item 4.2 - Visual slideshow presented by Staff at MeetingApproval of License Agreement between the
City of Poway and Cartegraph Systems LLC
October 1, 2019
•1998 -Cartegraph Version 4
•2002 -Cartegraph Version 5
•2013 -YourGov (service requests)
•2014 -Unlimited License Agreement (unlimited users)
•2015 -Cartegraph OMS (web based)
Background
•Current software used for:
•Service requests
•Work Order Management
•Preventative Maintenance
•Asset Management
Operations Management System
YourGov Requests
FY 17-18 FY 18-19 FY 19-20*
358 514 143
Cartegraph & YourGov Statistics
Cartegraph Tasks
FY 17-18 FY 18-19 FY 19-20*
27,489 36,395 6,344
Web and Mobile Application
•Citizen service requests
•Replaces current YourGov application which is being discontinued
by Cartegraph
•Provides enhanced communication/feedback functionality
•Fully integrated with Cartegraph
•Ability to track non-public works requests (i.e. Code Compliance)
•Improved workflow and reporting
SeeClickFix
Reporting
•Select issue type
•Provide Location
•Provide Description
•Duplicate detection
•Status updates
Poway’s Gateway App
•Custom branded mobile application
•Highlight City events & news
•Link to information on City website
•Service Request entry
•Phase 1 (Prior to Launch)
•Internal promotion & education
•Phase 2 (Time of Launch)
•Website
•Press release
•Marketing material
•Phase 3 (Ongoing Promotion)
•Resident calls
•Social media
SeeClickFix Implementation Plan
Discussion