Item 7 Additional Material posted 6-1-211 of 2June 1, 2021, Item #7M EMQRAN DLJ M City of Poway ADDITIONAL MATERIALS (Agenda Related Writings/Documents provided to City Council or Staff after distribution of the Agenda Packet for the June 1, 2021 Council Meeting) DATE: TO: FROM: CONTACT: SUBJECT: June 1, 2021 Honorable Mayor and Members of the City Council Vaida Pavolas, City Clerk '\I'( (858) 668-4535 or vpavolas@poway.org Item 7 -Approval of Agreement Between the City of Poway and TicketSearch North America LLC for Box Office Ticketing Software at the Poway Center for the Performing Arts Attached please find correspondence received after the agenda posting deadline. Reviewed/Approved By: We~ Kaserman Assistant City Manager Reviewed By: Alan Fenstermacher City Attorney Approved By: Chff/lf) City Manager
2 of 2June 1, 2021, Item #7From: To: Subject: Date: jana johnson Steve vaus; Barry Leonard: Dave Grosch; John Mullin; cavlio Frank: Chris Hazeltine; Wendy Kaserman; Mod.a Rom.eCQ Item 7 -Approval of Agmt. with TicketSearch Tuesday, June 1, 2021 1:07:50 PM Dear Honorable Mayor, City Council Members, and City Staff, As part of our work with the PCPA Ad Hoc Committee, we surveyed the PCPA Community User groups last fall to better understand their past and future facility usage, as well as their thoughts on efficiency and fee structures. The average ticket price for the majority of users is $18-25, so a general request from the group was that City handling fees continue at $5/ticket. As one business owner noted, "A family of 4 would pay $70 for tickets and $20 for handling-this is a lot". With all the busy events and openings occurring this spring in Poway, City Staff has done an outstanding job in putting out an RFP, reviewing multiple proposals received, and selecting a well-qualified and cost-effective choice for a new ticketing service. TicketSearch is an excellent choice with impressive, new features to improve and promote Community User marketing efforts, such as Events, Gift Vouchers, Donations, Memberships, and Subscriptions/Packages. And modernizing the ticket purchasing interface to allow access from all devices, and especially mobile device accessibility, is a key functionality for today's patrons of the arts. We also note the special cost savings created by Staff in selecting a system able to utilize the City's current existing equipment along with the waiving of additional start-up costs. As we all know, every dollar saved is important to successful PCPA operations. We commend the care and effort City Staff has put into this endeavor, and look forward to a smooth transition to a new ticketing system that will benefit both Poway City and the PCPA Community Users. With appreciation, Jana Johnson Janet Lettang Kate Hirsh